Not customer oriented

Bidvest Mccarthy Edenvale Absolute disappointment! What should have been an exhilarating experience for my son when we went to fetch his BMW X3 turned out to be an utter disappointment. We were welcomed on arrival, and then asked to sit and have some coffee. For almost an hour there was no feedback from the staff, then my son went to enquire, and Andy came back to tell us that the lady was still busy. He tried to assist us, but didn't have all the necessary documents and wasn't fami**** with the process. We waited almost 90 minutes before we were ushered into the office of the the person responsible. It took her no more than 15 minutes to complete the paper work. She apologised, and said that she was busy with another customer. This is really disappointing - I understand that sometimes the staff are delayed, but no one came to inform us of the delay, we had to find out what's happening. No senior management came to us to find out why we waiting for 90 minutes. No apology - not even after we collected the car. Really not the service you would expect from a large corporate dealership.