RG
Rodney G

1 reviews | Active since May 2024

14 May 2024, 08:33

N1 City Toyota-Buy at your own risk.

Bought a 2019 Hilux GR S from N1 City Toyota, From 2 min into delivery-Headrests were literally hanging off, Rear sound almost non existant, front headlamps not adjusted, Rear Bin warped, Rear bumper not aligned, black can spray paint on the one shock, leafsprings, rear diff, and even the freaken exhaust, massive windnoise from front non OEM Glass. Overspray from possible previous damage on fender arches and Fender clamps, scratched Rim, damaged window rubbers, Torn rear cup holders, and the. ride is terrible, you can feel every bump, on braking it shudders at different speeds... seems like after market suspension etc Seems like they catch hard working people into buying ****py Toyotas. Sales Manager **** and said no spray work had been down on this vehicle(i have pics). 2nd day i wanted to return keys, and 12th day threw keys back at them. They say nothing is wrong with vehicle, but tried to correct several of the defects, but will not accept vehicle back. If i were yourll, stay clear of this dealership. they are not worth our money, as i was not worth their respect as a client. They tried to do quick fixes, and now the legal fees will fall on me and my family as they will not take back the vehicle. The Sales Team is Lauren Bekker, Kent Klinck and Gerrit Assure. Peoples hard earned monies dont count for this team at Toyota, all they want is your money whichever way they can get it. Apparently the can spray under the vehicle is for protection, not because someone overhaulded the rear diff, the bin often gets out off place in bakkies and bumpers, not because it might have been in an accident, and the overspray is well maybe from factory. I will take this fall for the people wanting to buy from this dealership, but lets hope i am the last person.

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Replies (2)
Bidvest Mccarthy Toyota
Bidvest Mccarthy Toyota's reply15 May 2024, 16:51
Official
Dear Mr. Govender, 

Thank you for reaching out to us regarding your concerns about the vehicle you purchased from us. We acknowledge the issues you have raised. Upon reviewing the situation, we would like to clarify a few points. Firstly, you had the opportunity to test drive the vehicle before finalising the purchase, but you chose not to do so. Subsequently, after the vehicle was delivered, you expressed dissatisfaction with certain aspects, which we promptly addressed and resolved. 
 
Following this, you were contacted as a courtesy and expressed satisfaction with the vehicle's fuel efficiency and overall performance while driving to KZN for your holiday. However, after driving the vehicle for approximately 5000km, you claimed that it had been in an accident and expressed frustration towards our staff. 
We conducted a thorough inspection of the vehicle and confirmed that the minor issues you identified were addressed . No other faults were found in the areas you reported. 
 
It is important to note that you accepted the vehicle, took delivery, and signed the bank contract from our dealership, thereby agreeing to the terms and conditions. We understand that you are still dissatisfied with the situation, and we recommend seeking guidance from the Motor Industry Ombudsman for any further disputes.
 
Best Regards, 
Bidvest McCarthy Toyota
Bidvest Mccarthy Toyota
Bidvest Mccarthy Toyota's reply10 Jun 2024, 15:14
Official
Dear Rodney,

We will not discuss this matter further on this platform. The case is lodged with the Motor Industry Ombudsman, and we will await their communication and act accordingly.
For any other assistance, please contact the dealership directly.

Regards,
Bidvest McCarthy Toyota