BW
Brett W
1 reviews | Active since Nov 2017
15 May 2026, 09:29
Money making scheme? Imaginary windscreen chips
Sent a complaint via their whatsapp line, no response as expected.
Previously, when we dropped our vehicle off for a service, the service advisor called and said the windscreen had chips which they could repair for R4xx. We told them to go ahead, and on collection I asked them to show me where the chips were as we hadn't noticed them, they couldn't.
Last week we dropped our vehicle off at Table View - and once again, they called for an extra R4xx odd for chips in the windscreen - but this time we told them to leave it and we'll have our insurance handle it. (this is after we replaced the entire windscreen because of an actual crack)
On receiving the vehicle back, I could see no chips, but - lodged an insurance claim anyway - Glasfit came out, and also couldn't find any of the supposed chips.
Is this a money making scheme? Why has it only happened when my wife drops off her vehicle? Mine was in for a service just over a month ago with two clearly visible chips, yet no call.
How are we supposed to trust dealerships like this when they phone to tell you your brakes, etc are due for replacement?
Helpful (0)
Replies (4)0
Replies (4)
Bidvest Mccarthy Toyota's replyOfficial
18 May 2026, 08:38Good day Brett,
Thank you for bringing this matter to our attention.
Your complaint has been escalated to management and is currently under investigation.
The dealership will contact you directly once they have more information.
Should you have any further inquiries, please feel free to contact them directly at ***.
Best regards,
Bidvest McCarthy Toyota
Thank you for bringing this matter to our attention.
Your complaint has been escalated to management and is currently under investigation.
The dealership will contact you directly once they have more information.
Should you have any further inquiries, please feel free to contact them directly at ***.
Best regards,
Bidvest McCarthy Toyota
Bidvest Mccarthy Toyota's reply18 May 2026, 08:38
Official
Good day Brett,
Thank you for bringing this matter to our attention.
Your complaint has been escalated to management and is currently under investigation.
The dealership will contact you directly once they have more information.
Should you have any further inquiries, please feel free to contact them directly at ***.
Best regards,
Bidvest McCarthy Toyota
Thank you for bringing this matter to our attention.
Your complaint has been escalated to management and is currently under investigation.
The dealership will contact you directly once they have more information.
Should you have any further inquiries, please feel free to contact them directly at ***.
Best regards,
Bidvest McCarthy Toyota
BW
Brett W's updateReviewer Update
22 May 2026, 15:53Just an update on this, Bidvest Mccarthy Toyota made no attempt to contact me. They arranged for the company they apparently outsource the work to come out and see the vehicle again.
The technician was here on Thursday, and agreed that the chips were superficial (about 1mm x 1mm) non-structural chip - they apparently fix these sort of chips all the time by drilling into them and filling them with resin. One of them is just over 5cm from the edge of the windscreen on the drivers side (which already says quite a bit of the repair they wanted to attempt)
This is the feedback from my insurance, who's best interest it is to repair any potentially damaging chips:
"Upon assessing the windscreen, our techs made a conclusion that it is only a surface mark, meaning that the damage did not penetrate the first layer of glass. Windscreens are double laminated so the damage will have to penetrate the first layer of glass in order to do a repair."
The technician was here on Thursday, and agreed that the chips were superficial (about 1mm x 1mm) non-structural chip - they apparently fix these sort of chips all the time by drilling into them and filling them with resin. One of them is just over 5cm from the edge of the windscreen on the drivers side (which already says quite a bit of the repair they wanted to attempt)
This is the feedback from my insurance, who's best interest it is to repair any potentially damaging chips:
"Upon assessing the windscreen, our techs made a conclusion that it is only a surface mark, meaning that the damage did not penetrate the first layer of glass. Windscreens are double laminated so the damage will have to penetrate the first layer of glass in order to do a repair."
BW
Brett W's update22 May 2026, 15:53
Reviewer Update
Just an update on this, Bidvest Mccarthy Toyota made no attempt to contact me. They arranged for the company they apparently outsource the work to come out and see the vehicle again.
The technician was here on Thursday, and agreed that the chips were superficial (about 1mm x 1mm) non-structural chip - they apparently fix these sort of chips all the time by drilling into them and filling them with resin. One of them is just over 5cm from the edge of the windscreen on the drivers side (which already says quite a bit of the repair they wanted to attempt)
This is the feedback from my insurance, who's best interest it is to repair any potentially damaging chips:
"Upon assessing the windscreen, our techs made a conclusion that it is only a surface mark, meaning that the damage did not penetrate the first layer of glass. Windscreens are double laminated so the damage will have to penetrate the first layer of glass in order to do a repair."
The technician was here on Thursday, and agreed that the chips were superficial (about 1mm x 1mm) non-structural chip - they apparently fix these sort of chips all the time by drilling into them and filling them with resin. One of them is just over 5cm from the edge of the windscreen on the drivers side (which already says quite a bit of the repair they wanted to attempt)
This is the feedback from my insurance, who's best interest it is to repair any potentially damaging chips:
"Upon assessing the windscreen, our techs made a conclusion that it is only a surface mark, meaning that the damage did not penetrate the first layer of glass. Windscreens are double laminated so the damage will have to penetrate the first layer of glass in order to do a repair."
Bidvest Mccarthy Toyota's replyOfficial
25 May 2026, 09:27Dear Brett,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience or frustration caused by your recent experiences.
Regarding the windscreen chips, we understand your concerns and take them seriously. Based on the feedback from the windscreen technician, it appears that the chips identified were within the required depth for repair and located in a stress zone near the edge of the windscreen, which could pose a risk if left unattended.
However, we acknowledge your concerns about consistency and transparency in our communication, especially regarding the identification of chips and the timing of these calls. We assure you that we will review our processes to ensure clarity and trust in our services. Additionally, we will investigate why this issue seems to have occurred only during certain visits and not others.
Your trust is important to us, and we are open for communication should you need further assistance or clarification. Please feel free to contact us at ***.
Kind regards,
Bidvest McCarthy Toyota
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience or frustration caused by your recent experiences.
Regarding the windscreen chips, we understand your concerns and take them seriously. Based on the feedback from the windscreen technician, it appears that the chips identified were within the required depth for repair and located in a stress zone near the edge of the windscreen, which could pose a risk if left unattended.
However, we acknowledge your concerns about consistency and transparency in our communication, especially regarding the identification of chips and the timing of these calls. We assure you that we will review our processes to ensure clarity and trust in our services. Additionally, we will investigate why this issue seems to have occurred only during certain visits and not others.
Your trust is important to us, and we are open for communication should you need further assistance or clarification. Please feel free to contact us at ***.
Kind regards,
Bidvest McCarthy Toyota
Bidvest Mccarthy Toyota's reply25 May 2026, 09:27
Official
Dear Brett,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience or frustration caused by your recent experiences.
Regarding the windscreen chips, we understand your concerns and take them seriously. Based on the feedback from the windscreen technician, it appears that the chips identified were within the required depth for repair and located in a stress zone near the edge of the windscreen, which could pose a risk if left unattended.
However, we acknowledge your concerns about consistency and transparency in our communication, especially regarding the identification of chips and the timing of these calls. We assure you that we will review our processes to ensure clarity and trust in our services. Additionally, we will investigate why this issue seems to have occurred only during certain visits and not others.
Your trust is important to us, and we are open for communication should you need further assistance or clarification. Please feel free to contact us at ***.
Kind regards,
Bidvest McCarthy Toyota
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience or frustration caused by your recent experiences.
Regarding the windscreen chips, we understand your concerns and take them seriously. Based on the feedback from the windscreen technician, it appears that the chips identified were within the required depth for repair and located in a stress zone near the edge of the windscreen, which could pose a risk if left unattended.
However, we acknowledge your concerns about consistency and transparency in our communication, especially regarding the identification of chips and the timing of these calls. We assure you that we will review our processes to ensure clarity and trust in our services. Additionally, we will investigate why this issue seems to have occurred only during certain visits and not others.
Your trust is important to us, and we are open for communication should you need further assistance or clarification. Please feel free to contact us at ***.
Kind regards,
Bidvest McCarthy Toyota
BW
Brett W's updateReviewer Update
25 May 2026, 09:33You might want to check which companies you outsource to if they repair chips within the stress zone of a windscreen.
Just a simple google, and a quick validation from Glasfit:
Repairs are not recommended where:
* the repairs are in high stress areas of the windscreen, i.e., within 6 cm from the edges of the windscreen
Just a simple google, and a quick validation from Glasfit:
Repairs are not recommended where:
* the repairs are in high stress areas of the windscreen, i.e., within 6 cm from the edges of the windscreen
BW
Brett W's update25 May 2026, 09:33
Reviewer Update
You might want to check which companies you outsource to if they repair chips within the stress zone of a windscreen.
Just a simple google, and a quick validation from Glasfit:
Repairs are not recommended where:
* the repairs are in high stress areas of the windscreen, i.e., within 6 cm from the edges of the windscreen
Just a simple google, and a quick validation from Glasfit:
Repairs are not recommended where:
* the repairs are in high stress areas of the windscreen, i.e., within 6 cm from the edges of the windscreen