1 reviews | Active since Jun 2023
Frustrated
Had the worst service with Toyota Acardia in Pretoria, I booked for service with them and they took my booking for Saturday the 19th of October.. During the week week I got a reminder message about my booking with the reference. Saturday morning I drove about 80km to Toyota Acardia for the service as I booked and to my suprise they were closed no one bothered to call nor inform me I got there to find a sales man that told me to go to Gezina toyata I'll be helped, I drove to Gezina and I still couldn't be assisted because there was no one available at acardia to cancel the booking.. I was left stranded in town and stressed financially as I drove from far, I've made contact with them from Monday but no one takes this seriously and how it affected me,the lady Portia did me very wrong and I'm not happy with how they handling it can Toyota SA handle this, as I sent an email Saturday to Toyota support "" ***********" and nothing has been done
We sincerely apologise for the inconvenience you have experienced. Currently, our Arcadia branch is undergoing technical issues as it prepares to close.
Unfortunately, our system is still confirming service bookings, even though the branch is not providing services during this transition. Additionally, our booking system prevents you from making a new appointment at another branch if there is already an existing booking in the system.
While we understand this situation is frustrating, this feature ensures that the necessary parts are available at the correct branch, among other benefits.
We will reach out to you directly to further discuss and conclude this matter.
Thank you for your understanding, and please accept our sincerest apologies for the disruption this has caused.
Best regards,
Bidvest McCarthy Toyota
We sincerely apologise for the inconvenience you have experienced. Currently, our Arcadia branch is undergoing technical issues as it prepares to close.
Unfortunately, our system is still confirming service bookings, even though the branch is not providing services during this transition. Additionally, our booking system prevents you from making a new appointment at another branch if there is already an existing booking in the system.
While we understand this situation is frustrating, this feature ensures that the necessary parts are available at the correct branch, among other benefits.
We will reach out to you directly to further discuss and conclude this matter.
Thank you for your understanding, and please accept our sincerest apologies for the disruption this has caused.
Best regards,
Bidvest McCarthy Toyota