Extremely Disappointed with Service from Toyota Richards Bay

My wife and I are extremely disappointed with the poor service we received from Toyota Richards Bay after her vehicle was serviced on 28 May 2025.

Shortly after leaving the dealership, my wife noticed a brief sound from the front driver side of the car. On arriving home, she saw that the driver-side wheel cover was missing – most likely the sound she heard was it coming off. The next morning, I checked the car and found that the other three wheel covers were also not properly clipped in, which I had to secure myself.

She went back to Toyota to report this issue, only to be told that she probably drove too fast over a bumpy road – an excuse that doesn’t hold up considering the other three covers were also not fitted properly. She was given a reference number for her case, but no follow-up was received.

On 13 June, my wife emailed to follow up, and Toyota phoned her back admitting they “forgot” to check the cameras, but promised to get back to her. After two months of silence, I personally went to see the service manager on 15 August. At first, he claimed he wasn’t aware of the issue, then changed his story saying he remembered but that there was a water leak that caused the cameras to be off for two weeks, making it impossible to check footage. He promised to speak to the parts department and get back to me.

It is now another week later and still nothing. This back-and-forth, lack of accountability, and zero communication is unacceptable for a brand like Toyota. We feel completely let down and ignored.

All we want is accountability and a proper resolution, but instead, we’ve only been given excuses and empty promises for nearly three months.