1 reviews | Active since Dec 2018
Expired Service Plan on new purchase
My experience at Toyota McCarthy was not pleasant at all. I bought a pre-owned car at their Kindsmead branch in Durban in April. I believed I would get a great and memorable experience but this was not the case. I bought the car though the assistance of one their sales lady whom I thought gave me sound and just advice when it came to the car and the sale. She advised me on what addons to get for the car and what not to get, she told me not to get extended service plan for the car because it still had an active plan, I will be able to see ice my car come servicing time. Her advice sounded just and fair so I believed the work she put in. Problem showed when I tried to get the car serviced. I went to the nearest Toyota servicing station, as per her advice, and to my surprise when I got there they tell me the car does not have an active service plan. I don't know how to describe the feeling after hearing that. I asked her about it but she alluded me and would not be forthcoming about everything, I had to force myself to her with my questions. She then came to me as not remembering what she told me. I tell her what happened and her advice to me - when the purchase was being made. I felt ****** because she revealed to me later the car's service plan expired in May. I bought the car I April, service was then due in June, how was I not given the opportunity or option to choose whether I'm purchasing the vehicle with this hanging over it? I reached out to Toyota via social media to try and have this matter looked into. I did receive assistance though one of their representatives who secured a meeting with the manager at Kingsmead. We sat down and I explained my experience to him, he told me he'd investigate and come back to me with a solution. That was more than 3 months ago, I'm still waiting... As a first time car buyer, I believed to be given a good deal by Toyota because as a pre-owned vehicle, I understand it's not brand new car but transparency should be imperative because it's not easy to be paying for a car for 5/6 years and you don't get your money's worth. To say the least, I am very disappointed by the service and experience I received at and with Toyota.
Thank you for sharing your feedback. We value all input as it helps us improve and address any concerns.
As a first-time buyer, our sales executive took the time to explain the terms and conditions of your purchase, including the details of the vehicle’s service plan. At the time of purchase, it was clarified that the vehicle did not have an active service plan. You expressed no concerns regarding the cost of future maintenance and acknowledged that you would assume full responsibility for these costs. This understanding was confirmed through the signing of the necessary documentation, which serves as a record of advice.
We regret that there seems to be a misunderstanding regarding the terms of your purchase. We assure you that no false or misleading information was provided during the sales process. Our dealership operates with integrity and transparency, and we maintain detailed records to ensure clarity and fairness for all parties involved.
If you would like to explore the option of an extended service plan or discuss this matter further, we encourage you to contact us directly at ***. We are committed to assisting you and ensuring your satisfaction.
Thank you for your understanding.
Best regards,
Bidvest McCarthy Toyota
Thank you for sharing your feedback. We value all input as it helps us improve and address any concerns.
As a first-time buyer, our sales executive took the time to explain the terms and conditions of your purchase, including the details of the vehicle’s service plan. At the time of purchase, it was clarified that the vehicle did not have an active service plan. You expressed no concerns regarding the cost of future maintenance and acknowledged that you would assume full responsibility for these costs. This understanding was confirmed through the signing of the necessary documentation, which serves as a record of advice.
We regret that there seems to be a misunderstanding regarding the terms of your purchase. We assure you that no false or misleading information was provided during the sales process. Our dealership operates with integrity and transparency, and we maintain detailed records to ensure clarity and fairness for all parties involved.
If you would like to explore the option of an extended service plan or discuss this matter further, we encourage you to contact us directly at ***. We are committed to assisting you and ensuring your satisfaction.
Thank you for your understanding.
Best regards,
Bidvest McCarthy Toyota
Thank you for your response and for sharing your perspective. We truly regret that you feel this way and want to assure you that your concerns are taken seriously.
As mentioned previously, we operate according to a strict code of conduct that ensures transparency and fairness in all our dealings. During the sales process, our sales executive explained the terms of the purchase, including the absence of an active service plan. This was confirmed through the signing of the necessary documentation, which serves as a record of advice.
We understand that buying your first car is an exciting and significant milestone, and we are sorry if there was any misunderstanding during the process. It was never our intention to cause you frustration or dissatisfaction.
We acknowledge your concern about the follow-up from the manager and sincerely apologise if there was a delay in communication. We will ensure that this matter is reviewed internally to prevent such occurrences in the future.
To assist you further, we would be happy to discuss the option of an extended service plan, which can provide peace of mind and help manage future maintenance costs. Please feel free to contact us directly at *** so we can explore a solution that works for you.
Once again, we apologise for any inconvenience caused and appreciate the opportunity to address your concerns.
Best regards,
Bidvest McCarthy Toyota
Thank you for your response and for sharing your perspective. We truly regret that you feel this way and want to assure you that your concerns are taken seriously.
As mentioned previously, we operate according to a strict code of conduct that ensures transparency and fairness in all our dealings. During the sales process, our sales executive explained the terms of the purchase, including the absence of an active service plan. This was confirmed through the signing of the necessary documentation, which serves as a record of advice.
We understand that buying your first car is an exciting and significant milestone, and we are sorry if there was any misunderstanding during the process. It was never our intention to cause you frustration or dissatisfaction.
We acknowledge your concern about the follow-up from the manager and sincerely apologise if there was a delay in communication. We will ensure that this matter is reviewed internally to prevent such occurrences in the future.
To assist you further, we would be happy to discuss the option of an extended service plan, which can provide peace of mind and help manage future maintenance costs. Please feel free to contact us directly at *** so we can explore a solution that works for you.
Once again, we apologise for any inconvenience caused and appreciate the opportunity to address your concerns.
Best regards,
Bidvest McCarthy Toyota