DREADFUL service experience

Worst customer service experience ever from an international brand as Toyota.The service advisor Darren Dreyer meds to be taught customer service skills ASAP.... Every answer from him was we can't do this and can't do that.... Excuses excuses excuses that's all he had in his vocabulary.... After recieving my vehicle back after 4 days with no courtesy vehicle from them....My wife and I decided to go trade in our Toyota for a BMW coz their service experience is far exceptional.....