DH
David H

1 reviews | Active since Jul 2024

04 Jul 2024, 10:28

Don’t buy cars from Bidvest McCarthy Toyota Woodmead

At the beginning of June 2024 I saw a vehicle for sale from Bidvest McCarthy Toyota in Woodmead. I enquired about a cash deal. They accepted my offer and I asked for the offer to purchase. Later that day I was informed by the sales manager that they had sold the vehicle to someone else. They then promised me another vehicle which they failed to deliver on. I then sourced a vehicle from another dealership within their fleet. I purchased the vehicle on the 14th of June. During the test drive I noted a couple issues which they promised to repair by delivery. On the day of delivery these issues were not addressed. I brought the vehicle back on the 01st of July for the issues to be addressed. The sales manager said they were not able to address the issues and after discussions it was recommended they would refund me. They could NOT repair a camera issue and an air suspension issue on a Prado. The dealer principal - Dean does not respond to emails and blamed his staff for this lack of service rather than taking responsibility himself. I have seen such bad communication from a dealership and lack of service from a dealership. The sales manager has no time for his customers and became rude and dismissive when I raised my frustration with him. I am deeply disappointed with the management team of Bidvest McCarthy Toyota Woodmead. I am now left stranded with a car and waiting for a refund on the vehicle I purchased.

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Replies (1)
Bidvest Mccarthy Toyota
Bidvest Mccarthy Toyota's reply04 Jul 2024, 13:45
Official
Dear David, 
 
Thank you for taking the time to post your review. 
While we have attempted to accommodate your requests, unfortunately, we have been unsuccessful. 
The refund has been authorised and will be released today. 
We apologise for any inconvenience. 
 
 Best Regards, 
Bidvest McCarthy Toyota