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Bruce A

1 reviews | Active since Sept 2012

13 Oct 2024, 21:14

Disappointed Loyal Client

Our old faithful 3.0D4D Fortuner has a full service history with agents, is on 223000km and has been running 100%. Had the injectors replaced at Toyota Midrand a week ago and the very next day the vehicle felt grossly underpowered and turbo failed. Took it back to Toyota Midrand immediately. They had it for two days 'checking it', only to say that turbo definitely needs replacement and will cost me R76000 incl labour, parts and VAT. They also claim that car having no power and turbo failing day after they replaced injectors is unrelated and complete coincidence. And because I trusted them and took vehicle straight back to them, they had the opportunity to rectify any possible poor workmanship that may have lead directly to the turbo failing. The vehicle had zero symptoms of impending turbo failure up until Toyota Midrand worked on the engine. The above facts speak for themselves and unfortunately the trust relationship is left in the same condition as my turbo. I therefore cannot afford ****erally) to use Toyota Midrand again. Pity - they are only 3km from my house. PS Thank you to the service agent Mandy for professional and friendly service in trying to address this issue with your workshop. Your efforts are appreciated.

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Replies (4)
Bidvest Mccarthy Toyota
Bidvest Mccarthy Toyota's reply15 Oct 2024, 12:01
Official
Dear Bruce, 

We are sorry to hear about your experience. 
The matter has been escalated to the service manager, and we can confirm that he has been and will continue to communicate with you regarding the issue. 
Should you need any further assistance, please contact the dealership at ***. 

Best Regards, 
Bidvest McCarthy Toyota 
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Bruce A's update12 Nov 2024, 08:12
Reviewer Update































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Bruce A's update12 Nov 2024, 11:00
Reviewer Update
UPDATE NOV 2024: The Service Manager Rama got involved and addressed this issue to our mutual satisfaction. I appreciate his attitude towards customer experience. I will now continue to use Toyota Midrand, not because they are perfect, but because of Rama's positive, consistent, reasonable, and constructive attitude towards achieving customer satisfaction. He took what appeared to be an unsalvageable 2-star situation and turned it into a greatly improved positive experience, retaining a client in the process. Thank you Rama.
Bidvest Mccarthy Toyota
Bidvest Mccarthy Toyota's reply13 Nov 2024, 08:52
Official
Thank you for your feedback, Bruce. 
We strive to provide excellent service, and we’re glad that Rama showcased our commitment to our customers! :)
If you need any further assistance, please don't hesitate to reach out to us. 

Best regards, 
Bidvest McCarthy Toyota