Dealership Ignoring MIOSA Directive – Car Returned Unrepaired

This matter is still not resolved, despite the dealership having my car for more than 19 days and me having written on HelloPeter more than three times.

The dealership has failed to comply with the MIOSA ruling. My car was taken in for repairs and returned to me still not fixed. I requested documentation detailing the work done on the car, but the dealership has not provided any information—only an email stating that they found nothing wrong with the car.

My car was returned in a worse condition—dirty and with an empty fuel tank. This is against the MIOSA ruling, which clearly stated that the dealership must collect the car at their own cost. Instead, they used my fuel.

I have now decided to park the car, as it is putting me, my family, and other road users at risk.

Had I known that McCarthy would leave me with a car that cannot be used for its intended purpose, I would not have entered into this agreement. At this point, I want to cancel everything I have with McCarthy including insurances.

If McCarthy is not willing to fix this car, it is better that they take it back. I am confident I will receive better service elsewhere. I am tired of the constant ups and downs, and this situation is emotionally draining for me and my family.