Car services/customer service gone wrong

On the 14 April 2021 i took my car for 150 000 km service, 2 and a half weeks down the line after the service i started to experience some problems. At first i could hear that on steep hills the car performance is not like before but i thought that it was my imagination. The next thing the car won't start immediately and i thought it was the battery and we changed the battery but the it did the same thing again. So i took it back to toyota edenvale and i spoke to Deeshney who was responsible for the service bookings who called Mack Morata apparently he is a foreman who diagnosed the car. He checked the car and said there was no electrical fault and i went back home. A day after the car did the same thing, it wouldn't start it kept on making sounds. It sounded as if its gonna start but it doesn't. I went back to Toyota Edenvale for the third time and i didn't get help, the only thing Mack said is I should bring the car to sleep over at Toyota so that they can start it first thing in the morning, which sounds strange to me because why would they think it doesn't start in the morning. At no point have i ever told Mack Morata or Deeshney that the car would not start in the morning. Again that was just made an assumption instead of opening the car and checking the engine. So i decided to get a second opinion because i could see that i will not be getting any help from them because it seems like they are running away from taking responsibility for any issues since the car came in for a service about 2 & 1/2 weeks back and it's experiencing problems. The second opinion diagnosing also stated that electrically there is nothing wrong but since he cannot touch the engine due to the warranty policies he just assumed that since the orange light on the dashboard stays on for a little bit longer than it should, the problem might be in the engine. He suspects that there might be an oil leakage from the tapped cover in cylinder to spark plug thus affecting the performance of the car on the steep hill. On Friday the 10th i called Toyota warranty and told them about my issues and i requested that the car be opened and checked. I was told to contact Toyota edenvale and and book to get it opened and checked, I recieved an sms containing an authority code for the car to be booked. So i did as i was told and my car was booked for today, the10th at 7:30 am. When I took the car in Mack said there is nothing wrong with the car without opening the car ad per the authority. Instead he called his manager to test drive the car and of course he said there was nothing wrong with the car but both of them couldn't give me an answer as to why it did not start immediately on 3 different occasions. Today would be the 4th time that I went there and they said the could not touch it despite having an authority code from McCarthy warranty (Ref ***6) . I recieved a call from Stuart Moffat to bring in my car and it was booked in for the 13th of May 2021. The car was opened and they found an oil leakage as my second opinion had suspected. Instead of dealing with this they changed the fuel pump and an explanation was not given on why the fuel pump was changed in the first place. They said they would order the gasket and i would need to pay R1700 for new spark plugs. Now my issue was why am I paying for spark plugs that were damaged by the oil leakage. Between the 14th and the 19th I was communicating with Dashneey as she was trying to find a solution to the spark plug issue before my car could be opened. Dashneey opted to wipe the old spark plug and re-use them as a solution and according her the plugs would be ok to use.

On the 20th I spoke to Stuart and asked what the guarantee is for the re-used plugs to carry me until my next service. According to him the plugs would definitely carry me until my next service. I had asked him to send me an email explaining what he was saying so I could find a second opinion about reusing the old spark plugs as Stuart has proven to be dishonetsy and unreliable.

I only recieved an email from Stuart Moffat on the 24 of May 2021. After consultimg with my second opinion he had responded as follows "the oil leak can also affect the connection between the spark plugs terminal nut and ignition coil to create the spark". The response was sent to Stuart and I had decided to bring in the car to get the gasket changed to avoid further damage.

Communication was had and the car was booked in for the 26th of May 2021. According to my car tracker the battery was removed at 08:35 am so i assume that is the time that my car was opened. I was shocked to receive a call from Dashneey at around 11:50 am telling me that the car parts that they ordered were not complete. I had asked how that is possible because according to my knowledge when a car part is ordered you need the car's model and VIN number meaning when ordering the gasket everything should have been there. Dashneey responded by saying that the car parts that were recieved were changed and that they would order the missing parts which will be changed as soon as they have been received. Dashneey sent a driver to come fetch me and take me to Toyota Edenvale to fetch my car.

When i fetched my car I noticed that the malfunction indicator was on (orange light on dashboard) and didn't swith off. On the tachometer it displayed that it was over 5 when the speedometer displayes that the car was moving at 40km/h and the car had mo power. This all happened before I reached the first robots by Toyota. So I turned back. According to Stuart the plug at the back was not *****ed on tightly when i was driving it came off. All i want is for my car to be fixed. I hope and trust this will be treated as an urgent matter.