Bidvest Toyota Woodmead useless service

I recently dropped off my car at Bidvest Mccarthy Toyota Woodmead for a service as per my annual service. They returned my car with scratches. When I reported it to the lady who assisted me she stated that my car had multiple scratches already which was not on the initial report. Eventually I had to bring my car back to them for a scratch assessment where by they couldn't provide me with a lift as they had no drivers available to take me back to work and wanted to order me a bolt. Thereafter, I left my car for the scratch assessment and they offered to polish it. The polishing did not remove the scratches. They then said they would receive a quote to take it to the panel beater. The lady who assisted me said it would take 2 days to get the quite. On the 4th day I had to follow up. She then told me to bring my car in on the following Monday. When I took my car in she stated there were no courtesy cars available and that it would take 2 days for my car to be sorted. I had to find my way around work. It comes to Wednesday and I receive no feedback. This is longer than the 2 days promised and I had to call the service manager to assist me. I also logged a complaint directly to Toyota via their customer care line and they said they couldn't assist as this was an independent dealership. Super disappointed with their service. DO NOT TAKE YOUR CAR HERE.