1 reviews | Active since Dec 2013
Bidvest Toyota Pietermaritzburg and Toyota Customer Care.
My son who lives in JHB has a 2008 Diahatsu Terrios 1. 5 litre off road. He requires a Transmission Oil Seal. Toyota has always owned a share of Diahatsu and in 2015 they purchased 100% of Diahatsu. In many countries Diahatsu are sold as Toyota. My son obviously phoned Toyota dealers in and around JHB and received no assistance at all. On Friday 23 August I emailed Toyota Customer Care inquiring about the above oil seal. I continued to try other dealers.
The following Friday Toyota Customer Care ( a week later) emailed me to advise that any Toyota Approved dealer would be able to assist me. As I live in Hilton, just outside of Pietermaritzberg I contacted the spares division of Bidvest McCarthy Toyota and the person I spoke to was totally unhelpful although I advised them that I was doing exactly what the email from customer care advised. I eventually managed to contact Mr Jack Pillay, the Spares Division Manager, who was also totally unhelpful My son eventually established that he would have to phone Kia to get the part number. This he did and then phoned Toyota with the part number and they advised him that they did not have one in stock but would order it subject to prepayment, He did this and the part is now on order. So to obtain a spare part for what is basically a Toyota engine he had to phone Kia to get the part number and then order the part from Toyota. Basically no help from Bidvest McCarthy Pmb and a totally misleading email from Toyota Customer Care. Great Service Toyota.
We apologise for the experience your son had. We want to clarify that our Toyota parts ordering system requires a valid Toyota VIN number to locate a part. In this case, the system did not recognise the VIN number provided, which is why our consultants advised that we were unable to accommodate him.
We also want to acknowledge that at the time, the correct part number was not provided.
We can confirm that incorrect information was given by the customer care center. Unfortunately, our dealerships do not keep stock for this vehicle as we are not the authorised agent for these vehicles. However, we did place an order for the part with Toyota and are relying on them to source it for us as soon as possible.
We apologise for the misunderstanding.
Best Regards,
Bidvest McCarthy Toyota
We apologise for the experience your son had. We want to clarify that our Toyota parts ordering system requires a valid Toyota VIN number to locate a part. In this case, the system did not recognise the VIN number provided, which is why our consultants advised that we were unable to accommodate him.
We also want to acknowledge that at the time, the correct part number was not provided.
We can confirm that incorrect information was given by the customer care center. Unfortunately, our dealerships do not keep stock for this vehicle as we are not the authorised agent for these vehicles. However, we did place an order for the part with Toyota and are relying on them to source it for us as soon as possible.
We apologise for the misunderstanding.
Best Regards,
Bidvest McCarthy Toyota