BS
Bernadette S
1 reviews | Active since Dec 2012
18 Mar 2026, 18:58
Bidvest Mccarthy Toyota Pinetown bad service
Very disappointed in the service from Phumlani. We were in contact in trading in a vehicle and then doing the purchase without trade ins. When we sent all documents through for a vehicle after we told him we are taking the vehicle and had a deposit for the vehicle ready went and sold it to someone else. You wait days for him to respond and then wants to turn the blame. Will definitely NEVER recommend him or this company to anyone. Now we sit without a vehicle because of bad service.
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Bidvest Mccarthy Toyota's replyOfficial
20 Mar 2026, 08:55Dear Bernadette,
Thank you for sharing your feedback and bringing this matter to our attention. We deeply regret the disappointment and frustration you experienced during this process. The used car market does move quickly, and we sincerely apologise for the inconvenience caused by the sale of the vehicle you were interested in.
Please rest assured that we are actively searching for a similar vehicle that meets your needs and will keep you updated regularly. Additionally, we are reviewing our internal processes to improve communication and ensure a better experience for all our customers moving forward.
Once again, we apologise for any inconvenience caused and appreciate your understanding.
Best regards,
Bidvest McCarthy Toyota
Thank you for sharing your feedback and bringing this matter to our attention. We deeply regret the disappointment and frustration you experienced during this process. The used car market does move quickly, and we sincerely apologise for the inconvenience caused by the sale of the vehicle you were interested in.
Please rest assured that we are actively searching for a similar vehicle that meets your needs and will keep you updated regularly. Additionally, we are reviewing our internal processes to improve communication and ensure a better experience for all our customers moving forward.
Once again, we apologise for any inconvenience caused and appreciate your understanding.
Best regards,
Bidvest McCarthy Toyota
Bidvest Mccarthy Toyota's reply20 Mar 2026, 08:55
Official
Dear Bernadette,
Thank you for sharing your feedback and bringing this matter to our attention. We deeply regret the disappointment and frustration you experienced during this process. The used car market does move quickly, and we sincerely apologise for the inconvenience caused by the sale of the vehicle you were interested in.
Please rest assured that we are actively searching for a similar vehicle that meets your needs and will keep you updated regularly. Additionally, we are reviewing our internal processes to improve communication and ensure a better experience for all our customers moving forward.
Once again, we apologise for any inconvenience caused and appreciate your understanding.
Best regards,
Bidvest McCarthy Toyota
Thank you for sharing your feedback and bringing this matter to our attention. We deeply regret the disappointment and frustration you experienced during this process. The used car market does move quickly, and we sincerely apologise for the inconvenience caused by the sale of the vehicle you were interested in.
Please rest assured that we are actively searching for a similar vehicle that meets your needs and will keep you updated regularly. Additionally, we are reviewing our internal processes to improve communication and ensure a better experience for all our customers moving forward.
Once again, we apologise for any inconvenience caused and appreciate your understanding.
Best regards,
Bidvest McCarthy Toyota