Bidvest McCarthy Toyota Centurion

In the past I've had some vehicle problems and asked them to attend to it when I took it for a service. They would respond with... "They have get a expert to take a look. They would let me know". After a few days I would phone them. Same reply. I'm still waiting for those phone calls..... I've let that slide and have given up on it. But this time, they've gone too far!!

On 9 April 2024 I booked my car for a service. I booked my arrival date as 7:15am. I was there @ 7:02am. At that time the service door opened and vehicles moved in. I was told my vehicle would be ready before 4pm. I waited at Bidvest McCarthy Toyota Centurion. At 2:15pm I got a phone call from the service advisor saying they are busy with the vehicle service. At 3:55pm I got a phone saying they cannot find the lock nut to remove the wheels. I eventually got my vehicle @ 4:15pm after I told them to just give my vehicle. My service was R3800, which of course I had to pay. The word 'sorry', doesn't mean nothing! Bidvest McCarthy Toyota Centurion should have said to me, sir, you don't have to pay for this vehicle service. This is on us.

Why the arrival time? What does it mean? Clearly they don't work on a first come first serve basis. They mix it up as they please. In the past I've been there @ 7am and vehicle no.3 in the cue for a service, regardless the mileage, and would only leave around 1:30pm. How does it work?????

Stay away from Bidvest McCarthy Toyota Centurion. Poor poor poor service.