RT
Rodney T
1 reviews | Active since May 2023
16 Nov 2024, 07:40
Bidvest McCarthy Toyota Ballito
Shocking service received from the Ballito branch, as a long standing customer, the manager treated me with disrespect when I followed up a previous complaint regarding rust on my vehicle. The response was “the previous manager has left and we have no recollection” Surely you would have a record of work being addressed especially when I was contacted previously and told to be patient while they get the necessary approvals for the work to be done? I eventually walked out with nothing resolved but you will loose a long standing customer.
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Replies (2)
Bidvest Mccarthy Toyota's replyOfficial
18 Nov 2024, 14:10Dear Rodney,
Thank you for bringing your concern to our attention.
We believe there is a valid reason for this situation, and we have escalated the matter to management for further investigation.
The dealership will reach out to you directly to address and resolve the issue.
We apologise for any inconvenience this may have caused.
Best regards,
Bidvest McCarthy Toyota
Thank you for bringing your concern to our attention.
We believe there is a valid reason for this situation, and we have escalated the matter to management for further investigation.
The dealership will reach out to you directly to address and resolve the issue.
We apologise for any inconvenience this may have caused.
Best regards,
Bidvest McCarthy Toyota
Bidvest Mccarthy Toyota's reply18 Nov 2024, 14:10
Official
Dear Rodney,
Thank you for bringing your concern to our attention.
We believe there is a valid reason for this situation, and we have escalated the matter to management for further investigation.
The dealership will reach out to you directly to address and resolve the issue.
We apologise for any inconvenience this may have caused.
Best regards,
Bidvest McCarthy Toyota
Thank you for bringing your concern to our attention.
We believe there is a valid reason for this situation, and we have escalated the matter to management for further investigation.
The dealership will reach out to you directly to address and resolve the issue.
We apologise for any inconvenience this may have caused.
Best regards,
Bidvest McCarthy Toyota
RT
Rodney T's updateReviewer Update
16 May 2025, 08:53Awesome, I have waited 6 months, with zero follow up.
This matter was originally addressed while the vehicle was still under warranty and has been conveniently ignored.
The rust matter was originally being sorted by manager "Kevin Murphy" which was when the vehicle was under warranty and conveniently got swept under the carpet when the new manager "Dave Govender" came into the position and subsequently denied all my concerns as there was no proof.
Never been treated so bad having been with Toyota for such a long time.
After every visit I rated them poorly on the customer feedback calls with no follow up either.
Won't be purchasing another Toyota, the vehicle probably lay on the old airport outside unknowingly for months before I purchased.
This matter was originally addressed while the vehicle was still under warranty and has been conveniently ignored.
The rust matter was originally being sorted by manager "Kevin Murphy" which was when the vehicle was under warranty and conveniently got swept under the carpet when the new manager "Dave Govender" came into the position and subsequently denied all my concerns as there was no proof.
Never been treated so bad having been with Toyota for such a long time.
After every visit I rated them poorly on the customer feedback calls with no follow up either.
Won't be purchasing another Toyota, the vehicle probably lay on the old airport outside unknowingly for months before I purchased.
RT
Rodney T's update16 May 2025, 08:53
Reviewer Update
Awesome, I have waited 6 months, with zero follow up.
This matter was originally addressed while the vehicle was still under warranty and has been conveniently ignored.
The rust matter was originally being sorted by manager "Kevin Murphy" which was when the vehicle was under warranty and conveniently got swept under the carpet when the new manager "Dave Govender" came into the position and subsequently denied all my concerns as there was no proof.
Never been treated so bad having been with Toyota for such a long time.
After every visit I rated them poorly on the customer feedback calls with no follow up either.
Won't be purchasing another Toyota, the vehicle probably lay on the old airport outside unknowingly for months before I purchased.
This matter was originally addressed while the vehicle was still under warranty and has been conveniently ignored.
The rust matter was originally being sorted by manager "Kevin Murphy" which was when the vehicle was under warranty and conveniently got swept under the carpet when the new manager "Dave Govender" came into the position and subsequently denied all my concerns as there was no proof.
Never been treated so bad having been with Toyota for such a long time.
After every visit I rated them poorly on the customer feedback calls with no follow up either.
Won't be purchasing another Toyota, the vehicle probably lay on the old airport outside unknowingly for months before I purchased.