Bidvest McCarthy Toyota

Bidvest McCarthy Toyota Gezina branch is unprofessional and ***********, they lack communication skills, people skills and empathy. Our Vehicle Toyota Rav4 was taken to them with the minor problem , the vehicle was at their premises for 2 weeks ,bare in mind that the vehicle is our main and most Important source of transportation due to the long distance we travel from North West in order to reach the workplace and schools for the kids. We first had to make self enquiries, no update or proper feedback. They sent us 4 different quotation, which means that the vehicle was diagnosed 4 different times , yet the problem that the vehicle had has not been solved rather the vehicle encountered additional problems that were never there to begin with. This also clearly indicates that there was multipleTechnicians or Engeners working on on vehicle leading to confusion amongst themselves .Failure to conduct accurate diagnosis ,monitoring & evaluating is incompetence.This matter also caused the additional problem of the vehicles gearbox to be damaged so they "say" , causing the final diagnosis to increase with absolutely insane amounts. At 1st the Service Advisor quoted 2 identical part causing Her errors to increase the quotation by large amounts. As a individual you ask yourself whether or not "They" were trying to exploit & take advantage of a black woman who has no knowledge on the deeper mechanical parts of a vehicle.(Because it is ironic that after the woman /My Mother required a second opinion verbally that it causes the quotation to increase ridiculously. No option or solutions were provided to deal with the matter , hence we opted to Tow our vehicle ourselves.After paying for the motor vehicle parts that were already purchased and installed. This matter was a very disappointing experience. It was a huge inconvenience financially, emotionally & physically due to the daily long distance traveling with public transport. The culprits of the matter showed no genuine remorse. This for me and my family showes that there are some Companies,Businesses & Organizations that don't care about their loyal Client , only when it suits them. I Appreciate the platform and allowance for Our Voice and Conscerns to be Heard so that This situation may not happen to someone else... Thank You .

Kind regards Anonymous