NM
Noluxolo M

1 reviews | Active since Oct 2013

12 Jan 2024, 07:23

Beyond horrible service

<div>Hi, If I could I would give them a 0. I took my car for a service in November last year ( Major service, at Centurion). When I collected my car later they didn't fully service my car and I was told that they don't have parts but will be receiving in a weeks time. A week later I call the service Advisor who was working on my car ******* ****** and she gave me an attitude saying she is aware that the car was incomplete and they are still waiting for the parts and she will call me within the week. Its mid January now and she has not bothered herself by calling me or even an update. I asked her why the agreed to take my car in if they knew they don't have parts i could have taken my car elsewhere, So I have basically paid for nothing, important parts like Spark plugs have not been replaced and they are happy cause they have the money in their account, how they inconvenience you is not an issue to them. I would not advise anyone to take their car there, they cant even service people. The attitude you get its like you are asking for a Favour and wont be paying for the service they need to render.</div>

0
Replies (1)
Bidvest Mccarthy Toyota
Bidvest Mccarthy Toyota's reply15 Jan 2024, 11:59
Official
Good day Noluxolo

Thank you for bringing your concern to our attention.
We are very sorry about your experience. Rest assured that we have taken the necessary steps to avoid similar incidents to recur in the future.
We have also made arrangements to ensure that the parts required to complete your vehicle service are available, and we would be happy to carry out the necessary repairs as soon as you bring your car back to our dealership.

Thank you for allowing us to rectify the matter. We look forward to your visit.

Best Regards,
Bidvest McCarthy Toyota