Being *****ed for a clutch

Good day Toyota. I am thouroughly dissapointed and angered at the customer service and assistance I have received thus far from the branch located in Lynnwood. I have been in contact with Nicole since my Toyota corolla had been taken in due to a "total failure" of the clutch. A report was drawn and I have been advised that a replacement clutch would come at a heafty cost of R12500. I was then advised that they are waiting for a "professional mechanic" to take photographs to send through to Bidvest McCarthy mechanical warrinty . How on earth is a report drawn up but no photos are taken during the drawing up of this so called report. I was then told by an employee that she is not aware of when a professional mechanic will be coming through to take the photographs. If the employees working on the vehicles are not professional mechanics, then is my vehicle really being repaired according to Toyotas so called high standards? I was then advised that I would receive a call back by end of business today, this did not happen so I took it upon myself to call them. There was no answer. I would like to know how this branch could have such a high star rating considering the slow progress on the mechanical side as well as the unprofessional and *********** staff members who cannot even revert back on the status of my vehicle. I would appreciate an explanation regarding the above matter. This is unacceptable and highly unprofessional and I would expect more from a highly known and highly rated company such as Toyota. Should I not be given the answers I have requested, I will have no choice but to take the matter even further. There is no excuse for unprofessional work as well as a lack of communication within a corporate company. I trust that this matter will be dealt with accordingly and that I will receive the required answers by close of business on 12 August 2020