SM
Sipho M
1 reviews | Active since Dec 2024
24 Dec 2024, 11:07
Bad service
I have never received such bad service at Bidvest Mccarthy Toyota Kingsmead. Took my car in for service then when I come for collection my car is broken "the engine knock"
It been seven days without a car and they expect me to pay for the car rental when they have broke my car. I am so frustrated 😞
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Bidvest Mccarthy Toyota's replyOfficial
07 Jan 2025, 15:44Dear Sipho,
Thank you for bringing your concerns to our attention.
We would like to clarify that our team did not cause any damage to your vehicle, as you suggested. During the service, the vehicle refused to start, and upon investigation, we discovered signs of previous overheating. Since you have an extended warranty on the vehicle, we have initiated the authorisation process for the necessary repairs. The required parts have been ordered and should arrive at our service center shortly. If everything goes according to plan, we expect the repair time to take between 5 to 7 working days.
Additionally, we would like to reiterate that, as a gesture of goodwill, we have covered the cost of your car rental. You will not need to pay for the rental out of your own pocket. The rental company has only secured the R3000 for insurance purposes, which means that it will be reimbursed if the vehicle is returned in accordance with the agreement.
We understand that this situation is frustrating, but please know that it was completely out of our control. We will do everything possible to expedite the process so that you can have your car back as soon as possible.
Should you need any further assistance, please contact the dealership directly at ***.
Best regards,
Bidvest McCarthy Toyota
Thank you for bringing your concerns to our attention.
We would like to clarify that our team did not cause any damage to your vehicle, as you suggested. During the service, the vehicle refused to start, and upon investigation, we discovered signs of previous overheating. Since you have an extended warranty on the vehicle, we have initiated the authorisation process for the necessary repairs. The required parts have been ordered and should arrive at our service center shortly. If everything goes according to plan, we expect the repair time to take between 5 to 7 working days.
Additionally, we would like to reiterate that, as a gesture of goodwill, we have covered the cost of your car rental. You will not need to pay for the rental out of your own pocket. The rental company has only secured the R3000 for insurance purposes, which means that it will be reimbursed if the vehicle is returned in accordance with the agreement.
We understand that this situation is frustrating, but please know that it was completely out of our control. We will do everything possible to expedite the process so that you can have your car back as soon as possible.
Should you need any further assistance, please contact the dealership directly at ***.
Best regards,
Bidvest McCarthy Toyota
Bidvest Mccarthy Toyota's reply07 Jan 2025, 15:44
Official
Dear Sipho,
Thank you for bringing your concerns to our attention.
We would like to clarify that our team did not cause any damage to your vehicle, as you suggested. During the service, the vehicle refused to start, and upon investigation, we discovered signs of previous overheating. Since you have an extended warranty on the vehicle, we have initiated the authorisation process for the necessary repairs. The required parts have been ordered and should arrive at our service center shortly. If everything goes according to plan, we expect the repair time to take between 5 to 7 working days.
Additionally, we would like to reiterate that, as a gesture of goodwill, we have covered the cost of your car rental. You will not need to pay for the rental out of your own pocket. The rental company has only secured the R3000 for insurance purposes, which means that it will be reimbursed if the vehicle is returned in accordance with the agreement.
We understand that this situation is frustrating, but please know that it was completely out of our control. We will do everything possible to expedite the process so that you can have your car back as soon as possible.
Should you need any further assistance, please contact the dealership directly at ***.
Best regards,
Bidvest McCarthy Toyota
Thank you for bringing your concerns to our attention.
We would like to clarify that our team did not cause any damage to your vehicle, as you suggested. During the service, the vehicle refused to start, and upon investigation, we discovered signs of previous overheating. Since you have an extended warranty on the vehicle, we have initiated the authorisation process for the necessary repairs. The required parts have been ordered and should arrive at our service center shortly. If everything goes according to plan, we expect the repair time to take between 5 to 7 working days.
Additionally, we would like to reiterate that, as a gesture of goodwill, we have covered the cost of your car rental. You will not need to pay for the rental out of your own pocket. The rental company has only secured the R3000 for insurance purposes, which means that it will be reimbursed if the vehicle is returned in accordance with the agreement.
We understand that this situation is frustrating, but please know that it was completely out of our control. We will do everything possible to expedite the process so that you can have your car back as soon as possible.
Should you need any further assistance, please contact the dealership directly at ***.
Best regards,
Bidvest McCarthy Toyota