Angry Toyota Legend Customer

Good Day

I bought a new Toyota Legend 50 2021 model from McCarthy Toyota Edwin Swales in November 2021. The vehicle was supposedly brand new. Last week Monday 20.12.2021 I took the vehicle in to the above mentioned dealership with a complaint of noise coming from the brakes and general 10 000km service.

The vehicle came back with the service supposedly done, however the same noise was still persisting. Over the next couple of days, the noise became progressively worse. Today, 29.12.2021, I took the vehicle in with a complaint of the same noise. The dealership has come back to me, via the service lady Estelle, to say that the propshaft needs to be replaced.

My question is, a vehicle that is a mere 3 months new needs a new Propshaft?

Secondly, this new propshaft will be taken from 'new' a vehicle in the yard and inserted in my vehicle.

Thirdly, I have asked for a courtesy vehicle, whilst my car is at the dealership and OI have been told plainly that that will not happen.

I have asked that all this be documented on e-mail. The service lady told me that she cannot send e-mails as her "workstation is not outbound."

As I write this complaint I am very frustrated. This is not the first complaint I have with the above mentioned dealership. I called in to the Toyota South Africa call centre to complain about the service, I was promised a call from the Dealer Principle, however none was forthcoming.

Please can someone help me resolve this.