Abysmal service

Item: Bidvest Mccarthy Toyota
Rating: 1
Author: Hannes R

Think Twice before taking you vehicle to Bidvest McCarthy Toyota Centurion…!!!!

I made a booking more than a week ago to take my Landcruiser 79 to Bidvest McCarthy Toyota Centurion for a “clunking” noise… I specifically told them that the noise ONLY appears when the vehicle is cold and that it disappears when it becomes hotter during the day. The vehicle was booked-in at about 06:30 in the morning I re-emphasized the fact that the occurrence only appears when “cold”….. At 14:00 I was in the area and decided to check-in and see if anything was found. To my amazement , the vehicle was parked in exactly the same spot where I left it. The service adviser then told me that no one has attended to the problem and that they will have a look at it later the afternoon….

The question the comes to mind – WHY WOULD ANYONE GO THROUGH THE EFFORT OF EXPLAINING PROBLEMS IN DETAIL – IF THE PEOPLE AT THIS TOYOTA BRANCH DO NOT CARE ABOUT IT.

I feel they’ve waisted a LOT of my time and could have told me from the beginning if they were not interested in helping.

I will NOT recommend this TOYOTA branch to ANYONE…!!!

Helpful (0)

Replies (1)

Bidvest Mccarthy Toyota's replyOfficial

14 Jun 2024, 14:29

Dear Hannes,

Thank you for taking the time to write this review.

When you booked your vehicle, our technician was dealing with two other urgent matters. We had informed you that your vehicle would be attended to after a short delay. However, when you arrived at the dealership in the early afternoon, the vehicle had not yet been serviced.

Although you were on our priority list for the day, we understand that you were dissatisfied with the wait and chose to leave. We want to assure you that assisting our customers is our top priority, and we apologise for not being able to attend to your vehicle as promptly as you had expected.

We sincerely apologise for any inconvenience you experienced. We would like the opportunity to make things right if you would allow us.

Once again, we apologise for the inconvenience.

Best Regards,
Bidvest McCarthy Toyota

Bidvest Mccarthy Toyota's reply14 Jun 2024, 14:29

Official

Dear Hannes,

Thank you for taking the time to write this review.

We sincerely apologise for any inconvenience you experienced. We would like the opportunity to make things right if you would allow us.

Once again, we apologise for the inconvenience.

Best Regards,
Bidvest McCarthy Toyota