Bidvest McCarthy Renault Pietermaritzburg

Hello Peter, I'd like to share our experience with Renault Pietermaritzburg. We took the car in for service and they quoted my husband over the phone for window mechanism and it all came to R17 899. My husband says he was driving when they quoted him, no soft copy was sent of the quote to see what will be done and the costs. The car has other problems like the back windscreen is missing, shoulder on the passenger side is missing, the car needs a new clutch and all these things help the car to drive better. As a customer service company they should ensure that important things are done on the vehicle rather than 1 window mechanism. There was no empathy towards the customer, it only looks like their interest was making a deal.

The car has been with them since the end of April, they called today to say , they will start charging for storage. Bidvest McCarthy Renault has bad customer service.

The window mechanism has zero assistance in the car moving , than a brand new clutch and back windscreen which cost way less than that window mechanism. They are being unreasonable and inhuman.