Terrible service

I recently took in my brand new Renault kwid for its first service of 15000km, the service i recieved was terrible from Sarika. My vehicle has some issue that was suppose to be checked, my service was done, plugs had not been changed and my service book had not been stamped. I also found scratches on my car roof. I would not recommend anyone to Renault Umhlanga. I have written a formal complaint and awaiting feedback.