McCarthy Woodmead – 12 Days Without Car, No Accountability

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My vehicle has been at McCarthy Woodmead for over 12 days due to a parts delay. I was initially informed that if the part was unavailable, I would receive a courtesy car. This later changed to a “7-day” requirement, and then re-calculated to only qualify from 2 September 2025. This inconsistency is misleading and has left me without transport for an extended period.

Despite being assured of daily feedback, no updates were provided unless I made contact. When the part arrived on Friday, it was not communicated or actioned, and repairs only started on Monday after a call centre intervened.

The Workshop Manager, Stephen, told me that he “does not work for Renault but McCarthy and did not sell me the car,” which highlights a lack of accountability. The Dealer Principal has also refused to escalate the matter further.

To date, I have incurred R4,752 in transport costs, which I am seeking to be reimbursed. :

I expect reimbur*****t of costs incurred and accountability from both McCarthy Woodmead and Renault.