WORST SERVUCR DEPARTMENT EVER!!!!

IF I COULD GIVE A 0 STAR RATING, THEN I WOULD. I PURCHASED A BRAND NEW MAHINDRA SCORPIO N FROM THIS DEALERSHIP WITH NO HASSLES. MY SALESMAN GARY WAS AN ABSOLUTE GEM!

THE SERVICE DEPARTMENT HOWEVER IS ANOTHER STORY ALL TOGETHER! ABSOLUTELY *********** WITH AVOIDANCE BEHAVIOR MENTALITY. MY RIGHT REAR TAIL LIGHT HAD FILLED UP WITH WATER, AND WITH THE CAR STILL BEING UNDER WARRANTY I HAD NO IDEA THE PROCESS TO HAVE A NEW LIGHT INSTALLED WOULD TAKE 6-8 MONTHS JUST TO SOURCE THE PART. THE SALESMAN GARY CONTACTED ME TO TELL ME THE PART ARRIVED - WHICH IS NOT EVEN HIS JOB TO DO SO. I HEARD NOTHING FROM THE SERVICE DEPARTMENT. I BOOKED THE CAR IN FOR ITS FIRST SERVICE AND ASKED TO PLEASE HAVE THE PART INSTALLED. I FETCHED MY CAR THAT AFTERNOON, ONLY TO FIND THE PART WAS NOT INSTALLED AND NO ONE KNOWS WHERE THIS PART IS OR IF IT WAS EVEN ORDERED. THERE IS NO PAPER TRAIL.

I THEN CHAT TO ANTHEA MARCUS, THE SERVICE ADVISOR. SHE ADVISES THE PART WILL ARRIVE WITHIN A WEEK AND SHE WILL CONTACT ME TO HAVE IT INSTALLED. FAST FORWARD TO TODAY. I DROP THE VEHICLE OFF THINKING THE PART WILL BE INSTALLED AND ALL WILL BE SORTED. I ARRIVE TO FIND THE PART NOT INSTALLED AND EVERYONE IS PASSING THE BUCK WITH THE BLAME. I HAVE TO MAKE A SCENE AND THROW MY TOYS OUT THE COT TO HAVE THE PART INSTALLED WHILE I WAIT.

ANTHEA, MY SERVICE ADVISOR SEEMS TO BE THE ONLY EMPLOYEE WHO CARES ENOUGH TO MAKE IT HAPPEN AND WAS SINCERELY APOLOGETIC. SHE TOOK THE TIME TO STAND WITH THE TECHNICIAN WHILE HE FITTED IN THE PART - WHICH TOOK THEM AN HOUR AND A HALF. WHY THE HECK WAS MY CAR THERE FOR AN ENTIRE DAY THEN, YOU ASK?!

LESEGO THE SO CALLED 'SERVICE MANAGER' DOES NOT APOLOGIZE NOR DOES SHE ASSURE ME THE PART WILL BE INSTALLED. SHE SIMPLY PASSES THE BUCK LIKE ANY OTHER EMPLOYEE AND HIDES IN HER OFFICE, WAITING FOR HER ROMANS PIZZA TO ARRIVE.

SHE THEN HAS THE AUDACITY TO EXPLAIN TO ME THAT THE LIGHT FILLED UP WITH WATER DUE TO A FACTORY FAULT - A CRACK IN THE LIGHT BEHIND THE BEADING. I ASKED WHY I WASN'T INFORMED OF THIS FACTORY FAULT AND BOTH THE MANAGER AND TECHNICIAN STARE AT ME BLANKLY. THAT'S BECAUSE THEY NEVER REMOVED THE BROKEN LIGHT TO CHECK IT IN THE FIRST PLACE!!!

10/10 WOULD NOT RECOMMEND!!! SAVE YOURSELF THE HASSLE AND FIND ANOTHER MAHINDRA SERVICE DEPARTMENT