********* Service and Lack of knowledge to fix car and disappearing parts.

I always had good service with ford however this time around i am not happy with the service. my service plan approved for them to fix my rack ends in May. I only received feedback to bring the vehicle in for repair in August. I was advised by Justin that the part is on back order and the factory was on strike. When they repaired the vehicle, they only replaced the tie rod and the long rod was not replaced. I went the second time for them to replace all the parts however the car was pulling to the left after being fixed. I returned the third time so they could fix the car and accidentally forgot my phone at the dealer. The dealer is refusing to send a driver to drop my phone off because no one is being dropped off in my area even after I have spent so much petrol up and down bring the car back due to lack of fixing the car correctly. I am so disappointed , the service from the ford the glen keeps dropping. I don't think I will support them ever again.