Poor service

I am totally disappointed with the pathetic service I received from Ford the glen today. I always book my car in for service there but today was an awful experience. Usually when I book my car in for service around mid-day I receive a call concerning my car about the problems discovered upon examination and be given the option to approve/decline additional work on vehicle.

Instead today I just got a call to collect my vehicle "it's ready". I politely ask the lady if we're there no additional work needed on vehicle, she tells me we'll talk when I get to the dealership.

I see the report and see there is actually additional work needed on vehicle. I ask her why was not the usual protocol of calling and explaining and allow me to approve/decline additional work, she tells me "anyway we don't have stock of the parts needed"

Really Ford? You don't have a simple brake light bulb? Wipers? Really such a big brand? I honestly feel the the person that was in charge od my car today isn't customer centric and doesn't car. For heavens sake cars carry our lives, when I take it in for services I expect my car to be fixed regardless of me paying more for my safety on the roads.

Makes me think twice about my next purchase of a vehicle from you guys if this is the new way of doing things