Customer Service with Bidvest McCarthy Ford The Glen and FORD SA

I decided to take the time to express my frustration with the car brand Ford as a customer of theirs for the past 7 years. I felt it necessary for your company to know my reasons why I will never purchase a Ford again.

I bought a car in 2015, specifically a Ford Fiesta from Bidvest McCarthy in Centurion. It was a second hand car, but I purchased the car at a mileage of 500km, so it was fairly new to me. Every year, with no fail I had been taking my car for service at Bidvest McCarthy Ford The Glen to ensure it was always in good condition. I will mention that there is one year (2020) that I did miss servicing my car due to COVID, though I didn't think it would have been an issue as I wasn't driving my car as much due to working from home, nonetheless whenever I used my car it didn't give me issues.. I took it for service eventually at the same Bidvest McCarthy The Glen in 2021 with no issues. Needless to mention, the month after the service suddenly my car kept giving me oil issues, which required me to refill my oil every month. I took it for service again in 2022 at the same Bidvest McCarthy The Glen without any other issues except for the oil issue. They serviced my car, I paid for the service, and the NEXT day suddenly my car overheats and started leaking water. Ofcourse, this did cause an escalation to FORD SA which I was hoping would be something that could be fixed. Especially because I have been taking my car to the same dealership every year and suddenly my engine got messed up somehow. The dealership blamed me for it stating the engine was already messed up before it came to them and required me to spend more money which is ridiculous. Can you imagine the frustration and inconvenience that this is causing?

Based on the poor and terrible experience I have had with FORD SA and the supposedly reputable dealership known as Bidvest McCarthy The Glen. I will not, and I repeat I will not purchase a FORD ever again. I won't even recommend the brand and dealership to anybody else even though it is not my duty to do so. The Ford brand has left a very bitter taste in my mouth. I really was hoping I would be loyal to the brand, but I'll pass