Bad Service Experience

I am extremely disappointed with the service I got from Bidvest McCarthy Ford The Glen I was treated unfairly and still am being ignored and not being given the best service. On the 8th of January 2021 I took my car for a service was then told that there is a problem with the engine and it needs to be fixed.

Upon being given the news of my car having issues and being told that it will stay there for a few days for fixing no one offered me a loan car nor say anything about it, the following week from the 11th I didn't hear a thing from anyone I had to use my resources and money to try and find out what was happening.

I kept calling and leaving messages to the person who was taking car of the services called Leyoni, I left dozens of messages and only to get a call telling me that it still is not okay they waiting for approval from the warranty guys for the parts and later on about Thursday I think was told that they will change the whole engine. I called to speak with the client services called Martin he assured me that he will investigate the matter and let me know what happened since the 20th he hasn't said anything till today.

It was almost 2 weeks from the week of the 18th after I called again leaving endless messages I was told that people are in meetings and when they finally decided to call me back they called to have called me before which was not true and only then I was offered a loaned car which is not even equivalent to the car I brought in I have children hence I use a bigger car and no one cared about that nor even asked if I'm comfortable driving an automatic car.

I then called on the 25th to ask for a bigger car and was told that there aren't any at the moment and I am disappointed as to not even being given the opportunity to have a say on what I can anit drive and being kept in the dark on what's happening with my car I am extremely disappointed with the treatment I'm getting from that place.

No one even called to explain nor apologize for what they did and I had to go through the trouble of borrowing cars cause they didn't even car how I got home from that place. I do not wish for anyone to experience what I am going through due to their treatment. Today alone I have called several times asking to speak with Martin but apparently he has been in meetings since morning and I know this is how they operate.

I just wish that they could treat everyone equal regardless of their age nor anything else for that matter.