Bad service at Ford the Glen

Hello Peter, Bidvest McCarthy Ford The Glen has always been the best but now they are the worst Ford under the sun. I booked my small ford figo 1.4 engine last week Wednesday 10th of April and told them that the vehicle is cutting fuel when I drive it ,and on Friday the 12th I called they told me that they will inform me what's the problem with it I'm talking about a vehicle booked in on Wednesday and then Justine called on Friday afternoon to tell me that he was waiting for feedback from workshop to tell what is wrong with a vehicle and he can only have that by Monday 15th of April . I called on Monday and asked about the developments in the vehicle I was told they are still running diagnostic I have to call them to get the update and my husband went to check and he's not been given the straight answer as to what's wrong with the car he also got the answer "we are still diagnosing the car". This is my only car it's suprizing that they can't find out what is the problem with their own smallest engine car Ford figo ambient 1.4 only God knows how many more days and weeks will they take to give me feedback and I wonder how long does it take on their big engine cars if on Ford figo I wait this long when they are running diagnostic . It's a shame. Im very dissapointed very dissapointed I really trusted ford the glen with timeous feedback but this time I got the worst service Khosi Makaula