Zero Service

<p>So I had a cellphone ****** last Friday, and immediatly contact my broker A-sure (Van Fredan Brokers), I was advised to fill in a cliam which I did and sent it to the broker on Monday, all went okay up until the. The apple turned sour when I did not hear back from them the next day, I followed up with my broker who advised me that they would contact me, none of this happened on Monday, I then follow up with him on Tuesday morning and was advised that another message was sent to make contact with me guess what ZERO contact made, being frustrated I again contacted my Broker (Stefan Brits) who no does not answer or respind to me mind you i was told the insurers claims department details could not be disclosed to me, knowing insurance I found my underwtirer HOLLARD and spoke to Jacob in the broker claims department, I told me he would make contact with my broker and would call me back, I await the call still, on follow up the call center is closed for a year end function and I am left without service. FYI this is my wifes phone who cannot be without a phone due to her work duties and I have no communication with her so should an emergency occur I am in no mans land.</p>