Your communication levels with clients it's very bad

Good day Good day Policy or claim number B*** I write to let the public know of how bidvest works and how ******** they are when it comes to their customers. I have a car which has a full 3 weeks in a dealership and am not happy with the service received.you can confirm the date as I was offered a tow truck by yourselves to take the car in. The cause of damage to my car was not due to overheating as a result my car was caused by a valve which didn't close well as a result lost compression. Neither way. Below I have attached documentation to this email to show you guys the issue at hand. I was approved for R5000 according to your policy which was not a problem but now it is an issue as I have learnt that if I supply my own parts... The warranty would not pay where as I feel its unfair to me because when I requested the quotation from car clinic it was R22402.75 where as the quotation of parts required to make a good repair from renault vaal was R6871. 77. I then took the cylinder head to an RMI approved engineering workshop and there also it was confirmed that the cause was due to the cylinder head valves not closing well as result no compression. The car didn't mix oil with water... The gasket wasn't blown at all. Please help me and reconsider your stance as I can't take my car elsewhere to another dealership as it's festive and the engine has been striped... It's in pieces. Please help me with my problem as I am carless for the rest of the festive holiday. Please review my claim or rather send your own acessor to go look at the car. The reason I didn't apply for a courtesy car is that I dont know where I stand with you. With this. Please respond because am struggling to get the help I need even from call Centre agents

Kind Regards