Worst Tyre claims insurer

I have lodged 2 complaints 1 on the 12 April 2022 and another 29 April 2022. To date Bidvest does not provide feedback on thr claim. I called yesterday and the consultant advised he cant see documents properly but the documents whent through fine on my side. And i then picked up their system cuts off documents.

I then sent again and the consultant resent the documents and he could see it. He advised then only he will escalate it to the assessors.

This morning they advise on the 1st claim the quote with reciept of payment made to their own Bidvest partners group that they need an invoice and not the quote with proof of payment.

Now this afternoon im advised they cant see the damage on the tyre after it is clearly marked in the picture and i must go to the tyre dealer to get a report now again. After i advised them that the side wall is damaged between the tyre and rim and it is letting air out.

Their service has become pathetic where you as a client paying monthly needs to run after them to find out whats going on with a claim and then you are told nothing.

I have requested that a manager contact me now and will wait to see if this happens or i must run after them again.