Worst Tyre and rim protection ever

The worst experience I've ever had in insurance. Hit a pothole on the 9th March around 18h25, changed tyre and drove home. I registered a claim 1st thing in the morning Monday (10/03/2025). They promised to send a form to fill, and they did not. I had to call and remind them, and they said their employee misspelled "Yahoo" on my email. They corrected it and sent a form which was wrong (Scratch and dents). I had to call them again to send the correct form which they did but with someone's information on it. They eventually sent the correct one which I filled and Attached all required pictures as per instructed on the form which said the query will be solved within 48hours. They were quiet until I called them to remind them that 48hours lapsed and how far are they with my claim and that's when they told me that the damage on both the wheel and rim is not visible on my pictures, and I should send videos which fortunately I took on Monday when I went to do the quote. Both Videos were sent on Wednesday by mail and WhatsApp and received confirmation of receipt that my information is with assessors and will receive feedback. It has been 7 days and no feedback has been received and now their phone lines are off and cannot go through to track my claim. What happened to 48hrs? I'm now ubering to go to work because I do not feel safe driving with a biscuit. Claim number ***