Worst service, stay away.

Worst service I have ever received. I registered a scratch and dent claim, I have sent all the information they have requested, and I got an automated reply stating that they will reply in 48 hours. That was 7 days ago. I have tried to resend mails a few times and the only reply I get is the automated one. I have tried phoning several times and nobody answers, and every 10 to 15 minutes a lady (assuming switch board) picks up the call to confirm if I am still on hold, I have tried to leave messages with her. And nobody bothers to reply or call me back. I have now escalated and laid a complaint with the FSCA.