Worst service ever

Policy A***7 ( This has been one of the worst and most frustrating service experiences I have ever encountered. I have been running around for more than four weeks trying to resolve a simple tyre claim, with no proper guidance, communication, or meaningful assistance from your side.

When a claim is logged, all that is sent is a form, with no clear explanation of what is actually required or what process should be followed. You complete the form and submit every document requested, only to later find out — after personally following up — that the claim has been rejected.

My first claim was rejected simply because I removed the damaged rim in order to fit another tyre and continue driving. There was never any prior indication that this would affect the claim. The rejection response stated:

“As confirmed by yourself on email, the left rear tyre was removed from the rim by an informal service provider and therefore cannot provide a tax invoice for the replacement tyre.”

At no point during the claims process was it clearly communicated that this would automatically disqualify the claim.

For the second claim, I have been sent from pillar to post collecting bubble tests, photographs, and additional documents. After submitting everything requested, I am then told the pictures are “not clear enough.” Every time I provide what is requested, something new is suddenly required afterwards.

From the way this process is handled, it honestly feels as though no claim is ever intended to be approved. Customers are given limited and incomplete information upfront, only for additional requirements and technicalities to be introduced later as reasons to decline the claim. Instead of being guided properly from the beginning, the process feels designed to frustrate and discourage the customer.

What makes this even worse is the complete lack of proactive communication. To get any feedback, I have to continuously call for updates, and responses are only sent afterwards via email. The entire process feels unnecessarily difficult, disorganized, exhausting, and unfair to the customer.

I genuinely wish someone could simply review the calls, look at any of my claims objectively, and explain what more I could possibly have done from my side.

This level of service is deeply disappointing and completely unacceptable. This kind of service makes me completely regret ever taking this policy.