Worst Service - Bidvest Car Insurance

My father bought a bakkie from a certain garage last year and they took out insurance for him with Bid-vest Insurance. The cover is for service and mechanical. The car has been with the garage for repairs for almost 2 months now and they are busy taking him back and forth even though they are still debit/taking his money.

this is quite frustrating as he needs mode of transport as he works night shift but now has to suffer and travel unsafe to and from work. Bidvest does not even make contact to give feedback we always have to call them and yet we are still given the run around.

I feel that this company is unprofessional in their service and are selling customers lies. If this is the type of customer service we signed up for them they can rather keep it!