Worst experience with tyre claim

They don't even deserve this one star. Had put in a tyre claim on 07 Dec 2021 via email. I emailed the claims division, admin, and also the info desk since I wasn't 100% sure of the process since today I haven't received any response. Called them on the 08 Dec 2021 to ask about the process admin responded and put me through to the claims department was still put on hold for almost 20min until the call went back to the receptionist who took my number and said she'll request that they call me back and they never did. Sent another follow-up email on 07 Jan 2022 still no one has gotten back to me, sent another one on 13 Jan 2022 again no one responded. On the 17th I received a call which was not even related to my claim but they were telling me about renewing my tyre guard since its expiring on 17 Jan. I told the lady that before we proceed with renewal can we sort out the tyre guard claim first, she said she'll send them an email for them to call me today it's 20 Jan 2022 it's still no call regarding my tyres claim. These guys are quick to call when they need you to join their insurance or renew stuff yet when the job needs to get done they are no were to be found. I mean I've been paying for tyre guard for almost 2 years and just this one claim they are being useless. Worst experience ever. I would not recommend it to anyone. 2 years is a long time and a lot of money.