worst company and staff ever to exist

After numerous complaints, I received a call yesterday and today from one of the managers at IUA an administrator of bidvest.I have been informed that they would not settle my claim as they have acted in accordance with the call recodings. I asked the manager yesterday if she had listen to the call, her reply was that she is awaiting for calls to be retrieved and will provide feedback today. Today when she called, I was advised that she CANNOT listen to the calls, Bidvest has already done that. How on earth can you advise on something you know nothing about? Is that what you call an investigation? How as a manager can you lie so blatantly? One day you are waiting for calls to be retrieved the next day you CANNOT LISTEN TO CALLS? I have requested that Bidvest call me since they have listened to the calls. This manager advised me that it is not possible. It will not happen?????? Yes I will go to the ombudsman. As I have said before, the advise given at sales stage was incorrect and incomplete (you sent me the calls yet you cannot listen to it). I have never in my life dealt with so many *********** people. I would never refer or advise anyone to deal with Bidvest.