PM
Phumeza M

1 reviews | Active since Mar 2022

30 Mar 2022, 10:52

Worse insurance company ever

Yhooooo! Wait until you submit a claim at Bidvest insurance. I submitted a warranty claim on the 01st March 2022, but till today my claim has not been finalized. They do not even respond up until you call them. They said once they sent an email to the repairers I must contact the repairer and tell them to respond to their email.

I had two policies with this company, but canceled the Tyre angel because I saw that this will happen again when claiming in the future. They don't forget to collect the premiums even they with their poor service. Will be canceling this warranty policy and want nothing to do with anything that is name Bidvest.

I just hate every thing name Bidvest, especially when I remember how excited I was when I first took this policy. This is my second agreement with no claim.

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Replies (3)
Bidvest Insurance
Bidvest Insurance's reply30 Mar 2022, 11:55
Official
Dear Phumeza,
 
We sincerely apologize for the delay in the processing of your claim, I have already been in communication with our claims team to determine the reasons for this and I will contact you directly to discuss further. 

Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
PM
Phumeza M's update08 Apr 2022, 08:50
Reviewer Update
Claim not finalised and there is no more communication since the day I posted and you gave three promising calls
Bidvest Insurance
Bidvest Insurance's reply12 Apr 2022, 15:54
Official
Dear Phumeza,
 
Thank you for taking our call. As discussed, we will contact your repairer to obtain the outstanding information required to assess your claim. 

Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team