Will not recommend bidvest tyer angels insurance Almost 2 months now only email to go to take pictures of tyer over and over not even a all call to explain wat the problem is

So today on my way to work the tyre that has the small puntcure on the side wall went flat while I was driving. I have submitted a Claim in December when I called bidvest I told them I had a incident in the Kruger park while driving on the dirt road the the left front tyer got a puncture while driving over sticks or tree branch there I really don't now what caused it. We took the tyre to Skukuza in the Krugerpark they repair it so I can get home. The next day I saw that the right side tyer was also flat it was early so I bought 2 tins of tyer fix and put it in the tyer then I pumped it up so on the Monday if I'm not mistake I phone Bidvest to ask what I can do to submit a claim. They told me I have to take the car to one bidvest tyers company to do the repair I told them I live in Lydenburg and we dont have a tiger wheel and tyrewheel, I'm speaking under correction, I can't remember the place name so I told the lady i will take the car to quick lane and so quick lane took more than a week to give the report and photos It was new year I don't know why it too so long but I went there and got all photos and the report and I sent it in after a week I got a email from bidvest saying I have to take the car to a different place so my wife to it to super quick and I sent in all the photo and reports to bidvest I phone in and ask what is the problem. Because like I said in the beginning the right side of the tyer has a small puncture and I have used tyer fix to fix it quick lane and super quick told me thy can nit repair a tyer on the side wall of the tyer doesn't matter if it's a small hole its dangerous I have to get a new tyer even if the tyer fix is in it will not last. so when I spoke to the lady she told me that the assessor will phone me and no one has phoned me to this day, not once. Now 3 days a go bidvest email me and told me I have to take the car again to take more pictures of the tyer because they can't see the small puncture or damage etc So today that tyer went flat on the way to work, I bought 2 new tyers because I feel like I'm not getting any help from bidvest tyer insurance will attach photos and the invoice for the tyers I really don't understand why no one has phonedme to ask questions. The 2 tyers we are claiming was bought last year and was still new I would understand if it was old when I phone the first time to do the claim I told the lady that if it was only a puncture I will fix it and I'm not going to claim for anything only after i took the car and quick lane told me I have to buy new tyers only then I start the claim it's been over a month now and still not resolved I really took out the insurance because I drive to work and back 140km a day. When i app**** for the insurance i asked multiple times if there is going to be hassels with claiming, they said no. Please take the time to go through all of the recordings, to me it feels like bidvest is the wasting my time. Have a grade day and God bless