Warranty not honoured properly at service

took my Mercedes-Benz A200 to Mercedes-Benz The Glen on 14 March 2025 for a scheduled service. However, only certain items were completed, and I was told a previous warranty was used.

This is confusing and frustrating because when I purchased the vehicle on 1 November 2024, it came with a two-year Bidvest warranty arranged through the dealership. At the time, the mileage was around 98,800 km and it is now at 103,000 km, so the service was due and should fall within the warranty coverage.

There was no clear explanation on whether this was a major or minor service, or why my current warranty was not properly app****. As a customer, I expect transparency and for agreements made at the time of purchase to be honoured.

I am still waiting for clear guidance on how my vehicle will receive the full service covered under the warranty I was sold. This experience has been disappointing, and I hope it gets resolved soon.