DK
Diane K
1 reviews | Active since Feb 2022
16 Nov 2022, 13:02
Warranty insurance does not add value
Good day
I have been waiting for over 3 days to get a claim paid out to the dealership. The rices is not seamless . Each day there are new requirements to get the claim to assume t stage .
Now it has been sent to the assessor and being asked to provide additional pictures . Please note even the dealership if no longer patient with all the back and forth .
Warranty division requires a better customer service experience. No value for your money
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Bidvest Insurance's replyOfficial
16 Nov 2022, 13:57Dear Kona,
We are very sorry to hear that our service has not met your expectations. Whilst we understand how frustrated you must be, please allow us the opportunity to address the issue you’ve raised.
We are very sorry to hear that our service has not met your expectations. Whilst we understand how frustrated you must be, please allow us the opportunity to address the issue you’ve raised.
We will make contact with you shortly.
Yours sincerely,
The Bidvest Insurance Team
Yours sincerely,
The Bidvest Insurance Team
Bidvest Insurance's reply16 Nov 2022, 13:57
Official
Dear Kona,
We are very sorry to hear that our service has not met your expectations. Whilst we understand how frustrated you must be, please allow us the opportunity to address the issue you’ve raised.
We are very sorry to hear that our service has not met your expectations. Whilst we understand how frustrated you must be, please allow us the opportunity to address the issue you’ve raised.
We will make contact with you shortly.
Yours sincerely,
The Bidvest Insurance Team
Yours sincerely,
The Bidvest Insurance Team