Warranty Claim

To Whom It May Concern

I would like to pass this message to Bidvest Insurance stakeholders for the very worst and disappointing service that I received from Bidvest Insurance at Umhlanga Branch under IUA Business Solutions.

It is embarrassing that a huge company like Bidvest does not care about their client it more than two years now I am the client of this company. But whenever they are supposed to fulfill their promises they run away like a political party after the elections, this means that they only care about the profit. But I asked myself what their purpose for writing their company values???

August 2020 my Polo Vivo had an oil leak on the cylinder head gasket and it was diagnosed by Ballito VW and it was fixed after big arguments between Bidvest and me because they said that I must one thousand five hundred some change and I refused. After all, when I bought the car in May 2018 I also extend the warranty for another two years.

This year I experienced the same problems again the car is leaking on the same spot as it was last year, and now I am instructed to pay a certain portion because Bidvest cannot pay the full amount but my warranty it is still active!!! What a shame and a disgrace from this company. I was supposed to renew my contract with them and I was willing to recommend them to my employer to look at our fleet but I cannot now and I wish everyone in the world cannot engage with Bidvest in any sort of business because they will regret it when it comes to money.

Someone from Bidvest who’s working in the Public Relations department must take a closer look at this issue because it will jeopardize the company image and no one is going to like to engage with a business that is not reliable when it comes to agreements.

I am going to take my issue further but first I will put this issue on my social media pages and my friend’s groups social media platforms.

Thank you Bidvest for your stink service.