P
Phello
1 reviews | Active since Jun 2022
23 Jun 2022, 10:28
Warranties Claim
I am quite happy with the service level I received from Devan Govender after a week of empty promises from his colleagues. It is quite sad to have to go through about four people before one get the service I received from Devan. I fully understand that things must be done in line with the company policies and procedures but it is also important for one to put himself/herself in your clients shoes from time to time especially at a time of need. Once again I would like to thank Devan for coming to my rescue with so much professionalism. Keep up doing the grate work that you are doing Devan, the world would be a better place if and if only we can have many of you. Kind regards Mr P.G Sekirimane
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Replies (1)Bidvest Insurance's replyOfficial
23 Jun 2022, 11:44Dear Phello,
Thank you for your feedback, we will let Devandran know of your appreciation.
We are however concerned regarding the service issues raised and will look into this for you. We sincerely apologize for any failure on our part to not assist you to the best of our ability and will provide you with feedback once we have investigated the matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Thank you for your feedback, we will let Devandran know of your appreciation.
We are however concerned regarding the service issues raised and will look into this for you. We sincerely apologize for any failure on our part to not assist you to the best of our ability and will provide you with feedback once we have investigated the matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Bidvest Insurance's reply23 Jun 2022, 11:44
Official
Dear Phello,
Thank you for your feedback, we will let Devandran know of your appreciation.
We are however concerned regarding the service issues raised and will look into this for you. We sincerely apologize for any failure on our part to not assist you to the best of our ability and will provide you with feedback once we have investigated the matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Thank you for your feedback, we will let Devandran know of your appreciation.
We are however concerned regarding the service issues raised and will look into this for you. We sincerely apologize for any failure on our part to not assist you to the best of our ability and will provide you with feedback once we have investigated the matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
