Warranties

Complain to my Audi 1.8 TFSI 2013/14 model (B ********** 7841)

I purchased this vehicle at Audi Arcadia Centre then asked for better warranty then I was advised to use Bidvest Warranty, ever since using this warranty for more than one and half year never experience any issue with my car. But a month ago, we heard a squeezing noise on the right front wheel then I phoned Bidvest warranty for procedures to follow and advised to use RMI dealerships then took “20 December 2018” my car to ACD Mechanical Repair at Silverton. My vehicle was assessed then report state that my control ambushes are worn out, then they email was sent to Bidvest to claim and my service book too was emailed.

Now as yesterday 3 January 2019 got sms saying my claim is declining without given advices reasons what to do that they’re not covering ambushes as their covering full control ambush but “The policy states that all the component or part must be installed or repaired by either your Selling dealer, a Bidvest Insurance Approved Franchise dealer or a Manufacturer’s Franchise dealer. I believe the reason why ACD technician recommended the arm bushes was less expensive to go by using full control arm bushes. Now I need to settle R19 000 that I don’t have thinking, when I took this advised Bidvest warranty will help me during these difficulties with my car and I had already advised three of my colleagues to take this warranty now I’m having issues what about my repetitions if they have issues with their cars Bidvest is hiding behind this clause above and they did so intentionally to decline claims and avoid paying out. I will now explain how this is so. I was hoping this car will be fixed before schools are opens next week now it seems I need to get funds were as I’m not qualifying for any funds\loans this is the reason I took warranty with an excellent advice from Audi.