Very upset customer

I am very disappointed i made a claim out for a tyre after 3 debits had gone through i decided to claim Melissa Woodraj referred me to Point S dundee, Supa Quick, Tyres to go. Went to Point S it was a Joke as they stopped doing business with Bidvest 5years ago. Again how did bidvest not pick that up... After numerous emails sent i got no response after calls none.. I eventually got hold of the lady to cancel the entire insurance with sadly loosing out on my funds and they will not be reversed to me.. Its sad in a time like this and how our Economy is gone the least they should of done was Reimburse me for me two debits as i claimed after the debit of the order..... We struggle day by day for companies to help us in need as we live in a small town that the roads are completely out of state.. You avoid one pot hole and hit another one... Im absolutely upset and shocked at the way my complaint was handled.. Never again should i take anything up with Bidvest its shocking how companies can tell you to do this or claim from there. When they are to quick to get the commission. Unbelievable service from Bidvest not helpfull..