Very Poor Service

I have a Autohaus Warranty plan underwritten by Bidvest Insurance. My problem started last year June when I had mechanical breakdown and called Autohaus to verify if I am having a warranty plan. They could not trace my details or the car and said I did not buy the car from them. I left the matter out of anger and paid for the damages. November I received a message that my warranty policy will lapse, the same one they could on find on their system. I called them and they processed my claim from 22 Nov 2025. They said they will respond in two days, it never happened and I aclled them up and down to have the matter resolve until 19 December. I receive a message on 19 December that my claim is approved and will be paid within 10 working days. Last week I called to follow up since its past those 10 working days. They said they will follow up and call me. Like previous occassion they never called. Today the 13 January I called them and they said I will be paid between 7 and 10 working days. Meaning aftwr approval payment will be after a month if its true this time. This is unacceptable and very poor customer treatment. To process a claim form submission date its two months and still not resolved. They have the audacity to asked me it I will extent/renew my policy or have family/friends/colleagues who might be interest. I will never recommend such a company and pit other people through the same nightmare I went. I learnt my lesson and will never engage into business with them again.