SK
Solly K
1 reviews | Active since Jan 2019
14 Feb 2019, 13:38
Uselss service by Bidvest Insurance
Has been waiting for processing of claim for tyre since January 2019. Send forms. photos and two quotations. They keep saying they have not received them although I keep forwarding them to them each time. Useless service. Cancelling this ****. If they are useless with tyre insurance you can imagine how useless they are with car and household insurance.
Helpful (0)
Replies (4)0
Replies (4)
Bidvest Insurance's replyOfficial
14 Feb 2019, 14:08Dear Mr Kamati,
We acknowledge receipt of your review and thank you for bringing the matter to our attention.
We are sorry to hear of your dissatisfaction with the claims process. The matter has been allocated to an administrator for investigation and urgent feedback.
We trust that you find the above in order.
Kind Regards
The Complaints Team
We are sorry to hear of your dissatisfaction with the claims process. The matter has been allocated to an administrator for investigation and urgent feedback.
We trust that you find the above in order.
Kind Regards
The Complaints Team
Bidvest Insurance's reply14 Feb 2019, 14:08
Official
Dear Mr Kamati,
We acknowledge receipt of your review and thank you for bringing the matter to our attention.
We are sorry to hear of your dissatisfaction with the claims process. The matter has been allocated to an administrator for investigation and urgent feedback.
We trust that you find the above in order.
Kind Regards
The Complaints Team
We are sorry to hear of your dissatisfaction with the claims process. The matter has been allocated to an administrator for investigation and urgent feedback.
We trust that you find the above in order.
Kind Regards
The Complaints Team
Bidvest Insurance's replyOfficial
15 Feb 2019, 12:51Dear Mr Kamati,
Thank you for allowing us an opportunity to investigate and respond to the matter.
A detailed response, regarding your recent Tyre claim, has been sent to the email address that we have on record.
We trust that you find the above is in order.
Kind Regards
Candice Razaak
The Complaints Team
Thank you for allowing us an opportunity to investigate and respond to the matter.
A detailed response, regarding your recent Tyre claim, has been sent to the email address that we have on record.
We trust that you find the above is in order.
Kind Regards
Candice Razaak
The Complaints Team
Bidvest Insurance's reply15 Feb 2019, 12:51
Official
Dear Mr Kamati,
Thank you for allowing us an opportunity to investigate and respond to the matter.
A detailed response, regarding your recent Tyre claim, has been sent to the email address that we have on record.
We trust that you find the above is in order.
Kind Regards
Candice Razaak
The Complaints Team
Thank you for allowing us an opportunity to investigate and respond to the matter.
A detailed response, regarding your recent Tyre claim, has been sent to the email address that we have on record.
We trust that you find the above is in order.
Kind Regards
Candice Razaak
The Complaints Team
SK
Solly K's updateReviewer Update
26 Feb 2019, 09:55Dear Candice. U people still insist that I have not sent u the required information, after i repeatedly sent it to you. that is what i get from you people. i don't want this policy anymore.
SK
Solly K's update26 Feb 2019, 09:55
Reviewer Update
Dear Candice. U people still insist that I have not sent u the required information, after i repeatedly sent it to you. that is what i get from you people. i don't want this policy anymore.
Bidvest Insurance's replyOfficial
26 Feb 2019, 10:25Good day, thank you for your comments. A consultant will be in touch with your shortly.
Bidvest Insurance's reply26 Feb 2019, 10:25
Official
Good day, thank you for your comments. A consultant will be in touch with your shortly.